Agile is an approach initially adopted in software development environments where solutions needed to be developed in strict alignment with (often changing) requirements and through tight collaboration between software development teams – characterized for being self-organized and cross-functional – and the customer/end user.
From its first adoptions around a decade ago, Agile quickly started to gain global popularity and credibility among the IT community (SCRUM being the most common methodology related to Agile) due to the positive results that software development teams were delivering to the business. For the first time after many years, IT departments started delivering tangible value to businesses in all industries by delivering projects faster, with less defects and more stability.
As technology evolved and the Digital Revolution progressed, IT organizations started gaining more importance and focus for IT and business managers, and Agile got more spotlights on it; now agility became a requirement beyond just software development areas. When the need for agility reached IT operations, the now well-known concept of DevOps was born (click here to view our DevOps courses), and it has evolved a lot since then.
Agile has transformed many ways in which IT organizations had worked for the last several years. Besides improving the speed of delivery and stability of software developments, it is also changing the traditional IT Service Management processes that IT operations has been using for a long time; these processes now must be agile in order to support the organizational requirements for agility. Concepts like ‘Agile Service Management’ and roles like an ‘Agile Process Owner’ are increasingly gaining importance in many IT organizations worldwide.
Moreover, Agility is now being considered beyond IT, and this revolutionary approach has reached business departments as well. Frameworks like AgileSHIFT provide enterprises the guidance they need to effectively respond to changing needs in the market, equipping not only IT, but the whole business with agile capabilities.
Digital Transformation is impacting all industries, and even though it’s transforming mainly business processes, it is the IT department that is taking the most active role in making it happen. For an IT organization to succeed with this critical mission, it must have the required capabilities to respond quickly and effectively to continuous change, and Agile at all levels is the basis for this.
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