DevOps Business Partner Training

Since 2008, when Andrew Shafer and Patrick Debois presented the term DevOps for the first time at a conference, DevOps has become a very successful global movement. Hundreds— if not thousands— of enterprises have implemented DevOps to improve the way IT development and IT operations teams work together, and automate tasks that previously were performed manually. A number of DevOps … Read More

Development Areas Have Achieved Agility. And Operations?

It’s no secret that business demands on IT for new projects and deliverables have considerably increased in the last years. With the introduction of the Internet of Things (IoT)—which places business in all industries in an ‘adapt or die’ situation—and with customers/consumers used to faster evolution and increasing automation in the services they use, it is challenging for many businesses … Read More

The 5 New Mandatory Competencies of the IT Professional

It is true that we live in such a competitive world that the professionals who don’t keep up-to-date on their field of expertise—continually expanding their knowledge and coming out of the comfort zone to open their minds to new ideas—will soon be left behind or replaced by new generations, or moreover, by other professionals who actually do their homework. In … Read More

Tips to Plan for the Training Needs of IT Staff in the New Year

Continuous development is something that any IT professional needs. We all clearly see the competitive industry we work in, and understand that developing new skills is critical, I won’t say for standing out of the crowd, but to survive in the middle of it. A huge part of the success of IT departments relies on their people; they have to … Read More

Enforcement: Key to the Success of a DevOps Implementation

I was recently looking at a ranking of the top initiatives from IT organizations in two major states of the U.S., namely Texas and California, where many large companies host their IT headquarters, and it called my attention—though I have to admit that it didn’t surprise me—that DevOps is part of the statistic. This is something that we all could have foreseen … Read More

5 Reasons for Achieving Higher IT Process Maturity

All IT organizations have processes. Whether they acknowledge it or not, the activities they perform are part of a process, which may or may not be defined; but that’s precisely the difference between an ad-hoc and a defined process. But the journey of a process doesn’t end when we define it; on the contrary, it should start there. Once a … Read More

Top 5 Traits for a DevOps Readiness Assessment

Top 5 Traits for a DevOps Readiness Assessment With DevOps being one of the newest top priorities for IT organizations, it’s sometimes hard for IT managers to define what has to be in place before initiating a formal DevOps implementation. What are the indicators for IT organizations to know if they are ready to undertake a DevOps initiative? How can … Read More

The Difference between IT Process Compliance and IT Process Maturity

Process Maturity—in the previous post we defined it as “the degree in which a process meets the value creation needs of its customers.” Let me clarify in more depth the difference between IT process compliance and IT process maturity. The Difference between Compliance and Maturity Think of the IT department in a leading banking corporation. They are perhaps the type of organization … Read More

What Does Process Maturity Really Mean?

Processes. They’re everywhere in an organization; yes, even where they aren’t evident. By definition, a process is a set of activities performed in order to accomplish a specific objective. There may not be a formal process, but where someone performs an activity, there’s certainly a process. Since many years ago organizations have defined their processes in many different domains—manufacturing, marketing, … Read More

Why Does ITSM need to be Agile?

It is needless to stress out once more the importance of IT for businesses in all industries in this digital era. As an IT professional you certainly realize that now IT is the business. With that said, let’s go deeper into what has happened to the overall IT in the last fifteen years; how did it come to be what … Read More