IT Service Management

5 Reasons for Achieving Higher IT Process Maturity

All IT organizations have processes. Whether they acknowledge it or not, the activities they perform are part of a process, which may or may...
Manuel Garcia Manuel Garcia
2 min read

Development Areas Have Achieved Agility. And Operations?

It’s no secret that business demands on IT for new projects and deliverables have considerably increased in the last years. With the introduction of...
Manuel Garcia Manuel Garcia
3 min read

Why Does ITSM need to be Agile?

It is needless to stress out once more the importance of IT for businesses in all industries in this digital era. As an IT...
Manuel Garcia Manuel Garcia
3 min read

The 5 New Mandatory Competencies of the IT Professional

It is true that we live in such a competitive world that the professionals who don’t keep up-to-date on their field of expertise—continually expanding...
Manuel Garcia Manuel Garcia
2 min read

Tips to Plan for the Training Needs of IT…

Continuous development is something that any IT professional needs. We all clearly see the competitive industry we work in, and understand that developing new...
Manuel Garcia Manuel Garcia
2 min read

Enforcement: Key to the Success of a DevOps Implementation

I was recently looking at a ranking of the top initiatives from IT organizations in two major states of the U.S., namely Texas and California,...
Manuel Garcia Manuel Garcia
3 min read

The Difference between IT Process Compliance and IT Process…

Process Maturity—in the previous post we defined it as “the degree in which a process meets the value creation needs of its customers.” Let me clarify...
Manuel Garcia Manuel Garcia
4 min read

What Does Process Maturity Really Mean?

Processes. They’re everywhere in an organization; yes, even where they aren’t evident. By definition, a process is a set of activities performed in order...
Manuel Garcia Manuel Garcia
2 min read

9 Key Steps to Enable IT Governance (part 3…

Every IT organization needs governance in order to work properly. What does “working properly” mean? It is meeting its purpose: creating value by supporting business...
Manuel Garcia Manuel Garcia
2 min read