IT Service Management

9 Key Steps to Enable IT Governance (part 2…

In this series I have been listing the key items required to enable a governance approach in an IT organization and explaining each of...
Manuel Garcia Manuel Garcia
3 min read

9 Key Steps to Enable IT Governance (part 1…

On the previous post we discussed the importance of IT Governance for the success of IT—that is, effectively supporting enterprise objectives through the use of IT,...
Manuel Garcia Manuel Garcia
3 min read

What Makes IT to Be Successful?

Perhaps many IT professionals have made this question themselves, and indeed there are many answers that may seem correct. But let me provide more...
Manuel Garcia Manuel Garcia
2 min read

Using DevOps for Improving Cybersecurity

Using DevOps for Improving Cybersecurity In the current digital era, IT organizations are striving to become more efficient and continually respond to the ever-changing...
Manuel Garcia Manuel Garcia
2 min read

Negative Impact of Not Having an IT Security Awareness…

Negative Impacts of Not Having an IT Security Awareness Program in Place This year information attacks to organizations have been more frequent, intended to get...
John Buk John Buk
1 min read

The Life after IT Service Management

It’s All about Value Creation Many organizations have implemented IT Service Management best practices and have enthusiastically invested in the adoption (i.e. training, process...
Manuel Garcia Manuel Garcia
2 min read

The Benefits of Adopting Frameworks

Are You Aware of the IT Value Realized? We discussed on previous posts how frameworks are good enablers of IT value creation and how...
Manuel Garcia Manuel Garcia
2 min read

IT Strategic Roadmap, Brief # 3: Frameworks

IT Strategic Roadmap, Brief # 3: Frameworks as Guidance and Enablers of IT Value A Review on IT Strategic Roadmaps An IT strategic roadmap,...
Manuel Garcia Manuel Garcia
3 min read

IT Strategic Roadmap, Brief # 2: A Shareholders Return…

Defining an IT Strategic Roadmap Brief # 2:  A Shareholders Return Approach to IT Value Creation As discussed in the previous article in this Brief...
Manuel Garcia Manuel Garcia
3 min read