The ‘Fourth Industrial Revolution’ is characterized by the digital transformation of our world and the unavoidable interaction between humans, digital technologies and physical assets. It is an increasingly fast paced and complex environment, requiring organizations to be more agile, better equipped to adapt what they do and ready to adopt new ways of working to succeed. ITIL 4, through its framework, helps organizations to connect and align these different challenges that are relevant not only to ITSM professionals, but also by a wider range of professionals working in the digital world.

ITIL 4 expands previous versions by providing a practical and flexible basis to support organizations on their journey to the new world of digital transformation. It provides an end-to-end IT/digital operating model for the delivery and operation of tech-enabled products and services and enables IT teams to continue to play a crucial role in wider business strategy.

ITIL 4 is the next iteration that incorporates all of the best things from ITIL as it is known today and expands IT and service operations to a new level. Moving from traditional process lead delivery, ITIL 4 supports faster, quality and value driven delivery for people and organizations.

 ITIL 4 will be much more relevant to developers, practitioners and businesses as a whole through promoting a holistic view of delivering products and services. Right from Foundation level, ITIL 4 will emphasize the importance of collaboration, transparency, automating where possible, and working holistically.

The first release of ITIL 4 will be the Foundation level, currently scheduled to be launched in Q1 2019, with the following levels due for release in H2 2019. The certification scheme shared below is aligned with ITIL v3 and has been streamlined to provide clear paths for practitioners to continue their ITIL journey.

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