ITSM

Why Does ITSM need to be Agile?

It is needless to stress out once more the importance of IT for businesses in all industries in this digital era. As an IT...
Manuel Garcia Manuel Garcia
3 min read

Enforcement: Key to the Success of a DevOps Implementation

I was recently looking at a ranking of the top initiatives from IT organizations in two major states of the U.S., namely Texas and California,...
Manuel Garcia Manuel Garcia
3 min read

The Difference between IT Process Compliance and IT Process…

Process Maturity—in the previous post we defined it as “the degree in which a process meets the value creation needs of its customers.” Let me clarify...
Manuel Garcia Manuel Garcia
4 min read

9 Key Steps to Enable IT Governance (part 3…

Every IT organization needs governance in order to work properly. What does “working properly” mean? It is meeting its purpose: creating value by supporting business...
Manuel Garcia Manuel Garcia
2 min read

9 Key Steps to Enable IT Governance (part 2…

In this series I have been listing the key items required to enable a governance approach in an IT organization and explaining each of...
Manuel Garcia Manuel Garcia
3 min read

9 Key Steps to Enable IT Governance (part 1…

On the previous post we discussed the importance of IT Governance for the success of IT—that is, effectively supporting enterprise objectives through the use of IT,...
Manuel Garcia Manuel Garcia
3 min read

What Makes IT to Be Successful?

Perhaps many IT professionals have made this question themselves, and indeed there are many answers that may seem correct. But let me provide more...
Manuel Garcia Manuel Garcia
2 min read