August 15th, 11:00 a.m. Eastern TimeSave My Seat!
Digital Transformation represents important challenges for IT organizations in all industries. IT is no longer a business asset, but rather a critical business enabler. As a service provider, an IT organization needs to leverage its current capabilities and adopt a holistic approach to managing them all.
IT Service Management (ITSM) practices have been used in many areas of IT to bring stability to internal operations, while Agile and DevOps models seem to disrupt operations and even threaten stability. The goal? Bringing all capabilities together in an actionable model that promotes and facilitates value delivery to the customers.
In this webinar we will review the core model of ITIL 4, the Service Value System, and understand how each of its components are meant to be treated in order to empower IT organizations of all types to succeed in the continuously changing Digital Age.
Speaker: John Buk, Project Manager and IT Consultant with over 20 years experience with a variety of technologies, processes and frameworks.