The ITIL Continual Service Improvement (CSI) qualification is part of the Intermediate Lifecycle Modules, and provides detailed guidance for managing the CSI stage of the ITIL service life cycle. It introduces the principles that should drive CSI activities, as well as the challenges and risks that will be present during this stage, and the critical success factors and other considerations for carrying out continual service improvement throughout IT.
When the exam is paper-based, the results will be notified to the participant afterwards through email. When it is web-based, the participant will get the results immediately after finishing the exam.
The participant who fails the exam may take it again any times at extra cost. No time window between exams is required.
For more information about this training course (schedules, locations, costs, etc.) or any of the other IT training courses we offer, please contact us. We will be happy to assist you!
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