The ITIL Service Offerings and Agreements (SOA) qualification is part of the Intermediate Capability Modules, and provides detailed guidance for defining IT services that meet the business’ requirements, covering processes included in the Service Strategy and Service Design stages of the ITIL service life cycle.
When the exam is paper-based, the results will be notified to the participant afterwards through email. When it is web-based, the participant will get the results immediately after finishing the exam.
The participant who fails the exam may take it again any times at extra cost. No time window between exams is required.
For more information about this training course (schedules, locations, costs, etc.) or any of the other IT training courses we offer, please contact us. We will be happy to assist you!
We can be flexible. Contact us to set a date that works for you! Ask for Team Discounts!